Back

Passenger Ground Services Course Description

The Passenger Ground Services course at Aviation Training Center provides in-depth exposure to key areas of airport and aviation operations. The program covers essential subjects including airport ground handling, reservation and ticketing systems, aviation security procedures, and the evolving global aviation landscape.

Upon successful completion, learners will gain the professional skills and operational knowledge required to deliver exceptional passenger assistance, efficient ground services, and high levels of customer satisfaction within airport environments.

To ensure complete career readiness, the course also includes guaranteed international internships, professional grooming sessions, CV preparation, mock interviews, job placement assistance, and comprehensive career support.

Course Duration: 60 Training Hours

Download Brochure

    Recognitions

    The Passenger Ground Services course at Aviation Training Center is accredited by the International Air Transport Association (IATA), headquartered in Montreal, Canada. As the global authority that sets international standards for the aviation industry, IATA accreditation confirms that the course meets globally recognised benchmarks and provides learners with international credibility and acceptance.

    In addition, the Passenger Ground Services course is approved by the Knowledge and Human Development Authority (KHDA), ensuring compliance with Dubai’s education and training regulations. This dual recognition enhances the value of the qualification and strengthens career opportunities within the global aviation sector.

    Learning Outcomes

    • Airline & Airport Operations
    • Passenger Check-In & Boarding Procedures
    • Passenger & Baggage Transportation Regulations
    • Reservation & Departure Control Systems
    • Modern Passenger Service Technologies

    Career Opportunities

    • Airport Manager
    • Aviation Trainer
    • Customs & Immigration Officer
    • Ground Handling Coordinator
    • Passenger Service Agent
    • Baggage Handling Officer
    • Airline Customer Service Representative
    • Aircraft Dispatcher
    • Airport Safety Officer

    Learner’s Profile

    Airline Passenger Service Professionals

    • Ground Handling & Ramp Service Agents
    • Airport Operations & Terminal Staff
    • Individuals Aspiring to Start a Career in Passenger Ground Services with Global Exposure
    • Customer Service & Frontline Service Professionals

    Key Topics

    Below are some of the key topics covered in the Passenger Ground Services course at Aviation Training Center:

    • Airport Operations & Functional Overview
    • Passenger Boarding Procedures & Baggage Handling Guidelines
    • Dangerous Goods Regulations & Compliance
    • Passenger Interaction & Customer Handling Skills
    • Future Trends & Developments in the Aviation Industry

    Course Content

    • Introduction to Airport & Airline Ground Operations
    • Computer Reservation Systems (CRS) & Departure Control Systems (DCS)
    • Passenger & Baggage Check-In Procedures (Airport & Off-Airport)
    • Conditions of Carriage, Boarding Processes & Flight Close-Out Messaging
    • Dangerous Goods Regulations & Compliance
    • Passenger Interaction & Service Management
    • Aviation Security Standards for Passengers & Baggage
    • Advanced Passenger Facilitation & Service Excellence
    • Future Trends in the Aviation Industry

    Entry Qualification

    This Course Is Suitable For:

    • Grade 10 / O-Level / Class 10 Pass Candidates
    • High School Graduates
    • Undergraduate Students
    • Postgraduate Students
    • Working Professionals