Air Cargo Operations Course Description
This fast-track 3-day program equips participants with professional communication skills, air cargo operational knowledge, customs clearance understanding, and dangerous goods safety awareness—all critical for careers in airlines, airports, cargo handling, logistics, and freight forwarding.Training include in:
- Telephone Etiquettes
- Air Cargo Operations
- Customs Clearance
- Dangerous Goods Regulations (Air)
Download Brochure
Who Should Attend?
- Job seekers & fresh graduates
- Airline, airport & cargo aspirants
- Call center & customer service executives
- Logistics, freight & operations staff
- Working professionals seeking aviation exposure
Day 2 – Air Cargo Operations & Customs Clearance
- Air Cargo Operations
- Introduction to air cargo industry
- Cargo acceptance & handling procedures
- AWB (Air Waybill) basics
- Cargo types & special handling
- Coordination with airlines & ground handlers
- Customs Clearance
- Import & export process overview
- Customs documentation basics
- HS Codes, duties & valuation
- Bill of Entry & Shipping Bill
- Role of CHA & freight forwarders
Career Opportunities
After completing this program, participants can apply for roles such as:
- Airline / Airport Customer Service Executive
- Cargo Operations Executive
- Air Cargo Documentation Assistant
- Freight Forwarding Executive
- DGR Support / Documentation Assistant
- Logistics & Operations Executive
Program Structure – 3 Days
Day 1 – Telephone Etiquettes & Professional Communication
- Professional call handling techniques
- Telephone & email etiquette
- Voice modulation & clarity
- Customer service excellence
- Handling difficult callers & complaints
- Aviation & logistics workplace communication standards
Day 3 – Dangerous Goods Regulations (Air)
- Introduction to IATA DGR
- Classification of dangerous goods
- Packing, marking & labeling
- Shipper’s Declaration overview
- Acceptance checklist & responsibilities
- Common violations & aviation safety case studies
Why Choose This 3-Day Combo Program?
- Covers communication + cargo + customs + safety
- Practical, job-oriented curriculum
- Ideal for aviation & logistics entry roles
- Industry-experienced trainers
- Real-world case studies
- Professional certificate on completion
- Strong relevance for UAE & GCC job market
Program Highlights
Duration: 3 Days (Intensive)
Mode: Classroom / Online
Interactive sessions & role plays
Ideal for beginners & working professionals