Ground Operations Management Course Description
According to projections by the International Air Transport Association (IATA), demand for airport ground operations management professionals is expected to grow by 25% by 2030. This increase is driven by rising global passenger traffic, rapid growth in air cargo fueled by e-commerce, and the aviation industry’s shift toward greener, safer, and more efficient ground handling operations.
To meet this growing industry demand, Aviation Training Center offers a comprehensive Airport Ground Operations Management course designed by experienced industry professionals. The program provides in-depth training in ground handling operations, safety and compliance standards, and airline-specific operational requirements, aligned with IATA’s Airport Handling Manual (AHM) and IATA Ground Operations Manual (IGOM).
The course goes beyond classroom learning by offering 3 guaranteed international internships, professional grooming sessions, CV development, mock interviews, and dedicated job placement support—ensuring learners are fully prepared to step confidently into ground operations leadership roles.
Course Duration: 100 Training Hours
Download Brochure
Recognitions
The Airport Ground Operations Management course at Aviation Training Center is accredited by the International Air Transport Association (IATA), headquartered in Montreal, Canada. As the global authority responsible for setting international aviation standards, IATA accreditation ensures worldwide recognition and industry alignment of the program.
In addition, the course is approved by the Knowledge and Human Development Authority (KHDA), the governing body responsible for maintaining quality standards in private education and training in Dubai. This dual accreditation enhances the credibility of the qualification and strengthens global career opportunities in airport ground operations management.
Key Topics
Below are some of the key topics covered in the Ground Operations Management course at Aviation Training Center:
Safety in Ground Operations (IATA Framework)
Understanding the critical role of safety culture and compliance in ground operations management.Risk Management & Emergency Response Planning (ERP)
Identifying operational risks and implementing effective emergency response strategies.Airline Station Management Fundamentals
Core responsibilities, functions, and best practices for station management professionals.IATA Operational Standards & Compliance
In-depth application of standards outlined in the International Air Transport Association Airport Handling Manual (AHM).Current Industry Trends in Ground Operations
Updates on passenger services, baggage handling, and inflight catering operations.
Entry Qualification
The Ground Operations Management course at Aviation Training Center is open to:
Grade 10 / O-Level / Class 10 or equivalent
Undergraduate Students
Postgraduate Students
Working Professionals
Course Content
Module 1: Roles & Responsibilities of an Airline Station Manager
Module 2: Airline & Airport Security Management
Module 3: Fraud Prevention & Revenue Protection
Module 4: Airside Safety Management
Module 5: Quality Assurance & Station Compliance Programs
Module 6: Baggage Handling Operations Management
Module 7: Passenger Handling & Service Management
Module 8: Airline Catering Operations
Module 9: Ground Handling & Airline Agreements
Module 10: People Management & Leadership Skills
Learning Outcomes
Upon successful completion of the Ground Operations Management course at Aviation Training Center, learners will be able to:
Manage and supervise airline station operations in both self-handled and outsourced operational environments
Identify and prevent revenue leakage and fraud by understanding current industry risk methods
Design and implement a compliant Safety & Security Station Management System aligned with global aviation standards
Lead, motivate, and manage operational teams effectively in high-pressure airport environments
Apply and utilise the latest IATA Airport Handling Manual (AHM) as part of day-to-day ground operations management
Learner’s Profile
The Airport Ground Operations Management course at Aviation Training Center is designed for individuals aspiring to build or advance a career in airport ground operations. The program is ideal for:
Airline Operations Personnel
Ground Handling Service Providers
Ground Operations Professionals (Supervisory Level)
Fresh Graduates and Entry-Level Candidates Seeking a Career in Airport Ground Operations Management
Career Opportunities
Upon successful completion of the IATA-certified Ground Operations Management course, graduates will be qualified to pursue a wide range of career opportunities across airport ground operations worldwide. Potential job roles include:
Ground Operations Manager
Airport Operations Supervisor
Ramp Services Coordinator
Passenger Services Agent
Airport Safety Officer
Aircraft Dispatcher
Airside Operations Coordinator
Baggage Handling Supervisor
Aviation Operations Analyst
This program is also ideal for individuals aspiring to begin a career as a Ground Operations Manager, offering a strong foundation aligned with global aviation standards set by the International Air Transport Association (IATA).